Shipping policy
All orders are processed within 1 to 3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
Serendipity offers Free Shipping in orders or $50.00cad or more.
Shipping Rates and Estimates
Local delivery
Local
delivery in Mississauga is available. Please contact us for pricing according
to your location.
Pick up is also available, please inquire.
International Shipping
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Serendipity Paper is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my
order?
When your order has shipped,
you will receive an email notification from us which will include a tracking
number you can use to check its status. Please allow 48 hours for the tracking
information to become available.
If you haven’t received your order within the pre-establish time in the table above, please contact us at hello@serendipity-paper.com
Refunds, returns, and exchanges
We accept returns up to 30
days after delivery, if the item is unused and in its original condition, and
we will refund the full order amount minus the shipping costs for the
return.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@serendipity-paper.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further
questions, please don't hesitate to contact us at hello@serendipity-paper.com
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